A legal disclaimer

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1. Who We Are

V-K Drainage (“we”, “us”, “our”) provides drainage services across Devon, including emergency call-outs, CCTV surveys and repairs.

For data protection purposes, we are the data controller responsible for your personal data.

2. What Information We Collect

We may collect and process the following:

Personal Information

• Name

• Phone number

• Email address

• Property address

Service Information

• Details of drainage issues

• CCTV survey footage and reports

• Job history and notes

Technical Data

• Website usage data (via cookies)

• IP address and device information

3. How We Use Your Information

We use your data to:

• Respond to enquiries and provide quotes

• Carry out drainage services

• Contact you regarding appointments

• Send invoices and payment information

• Improve our services and website

We only use your data where we have a lawful basis under UK GDPR.

4. Lawful Basis for Processing

We rely on the following legal bases:

• Contract – to provide services you request

• Legitimate interests – to run and improve our business

• Legal obligation – for record-keeping and tax purposes

• Consent – for marketing (where applicable)

5. How We Store Your Data

• Data is stored securely on password-protected systems

• We take reasonable steps to protect against unauthorised access

• We only keep data for as long as necessary

Typical retention:

• Customer records: up to 6 years (for legal/tax reasons)

6. Sharing Your Data

We do not sell your data.

We may share your data with:

• Payment providers

• Accountants

• IT and website providers

• Legal authorities (if required)

All third parties are required to handle your data securely.

7. CCTV Survey Data

• CCTV footage and reports are provided to customers for diagnostic purposes

• These may be stored for reference and record-keeping

• Footage will not be shared without your permission unless required by law

8. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Object to processing

• Request restriction of processing

• Data portability

To exercise your rights, contact us using the details below.

9. Cookies

Our website may use cookies to:

• Improve user experience

• Track website performance

• Support advertising (e.g. Google Ads)

You can control cookies via your browser settings.

10. Marketing

We will only send marketing communications if:

• You have given consent, or

• It is a legitimate business interest and you have not opted out

You can opt out at any time.

11. Contact Details

V-K Drainage
📧 office@vkdrainage.com
📞 0333 772 4591
🌐 www.vkdrainage.com

12. Complaints

If you are unhappy with how we handle your data, you can complain to the
Information Commissioner's Office (ICO).

13. Changes to This Policy

We may update this policy from time to time.
The latest version will always be available on our website.